Claim Policy

Gather all relevant information and documentation related to the issue with your device. This may include photographs, videos, or a detailed description of the problem. Make sure to have your original purchase receipt or proof of warranty coverage ready.

Reach out to SureUs customer support through your preferred contact method. This could be via phone, email, or through an online support form available on the SureUs website.

When contacting customer support, provide the following information:
- Your name and contact information.
- The make and model of your device.
- A clear description of the issue or damage.
- Your protection plan or warranty details, including the plan or warranty number and expiration date.

Follow any instructions provided by the SureUs customer support team. This may include sending them photos or videos of the issue, sharing additional details, or scheduling an inspection or repair appointment.

If required, SureUs may schedule an inspection of your device to assess the extent of the damage or issue. Alternatively, if the issue is clear, they may schedule a repair or replacement, depending on the terms of your coverage.

If your device requires repair, SureUs will typically handle the repair process for you, ensuring that your device is returned to you in working condition.

Depending on the terms of your protection plan or warranty, there may be deductibles or fees associated with the claim. Be prepared to pay any applicable fees as specified in your coverage.

SureUs will provide you with confirmation once your claim has been processed and your device has been repaired or replaced. Ensure that you receive all necessary documentation, including a receipt or confirmation of the claim.

If your device was sent for repair, it will be returned to you in working condition. If it was replaced, you will receive the replacement device.